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Return & Refund Policy

  • EZ INNOVATION’s Return Policy accordingly applies to all applicable sales platforms.

    • No sales platform will have a product return policy that deviates from the overall product return policy.

 

  • EZ INNOVATION’s Return Policy allows customers to return products up to 30 days after the original purchase date through the sales platform that was used for the original transaction.

 

  • All products being returned by customers to EZ INNOVATION must be done so online and shipped to EZ INNOVATION’s PO Box (as there is no in person / in store option).

    • 1500 E College Way

    • P.O. Box 472

    • Mount Vernon, WA 98273

 

  • EZ INNOVATION will refund the cost on the item(s) being returned.

    • Shipping costs will be the responsibility of the customer in cases of buyers’ remorse.​​

    • EZ INNOVATION will refund the cost of shipping if the return is a result of our error, a defective product, or if the product is damaged upon arrival.

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  • EZ INNOVATION reserves the right to review and inspect all products deemed “Defective” or “Damaged Upon Arrival” prior to issuing a full refund to the customer.

    • The customer will be required to submit pictures & explanations behind the “Defective” or “Damaged Upon Arrival” claim.

    • EZ INNOVATION’s Sales Support and Product teams will review and confirm if the products are “Defective” or were “Damaged Upon Arrival”

      • If confirmed, a full refund will be processed (including shipping costs).

      • If EZ INNOVATION determines the product is not “Defective” or was not “Damaged Upon Arrival”, a product return can still be processed, however the customer will be responsible for shipping costs to return the product to EZ INNOVATION.

 

  • Customers should ship the item(s) being returned to EZ INNOVATION within 30 days of receipt in order to ensure efficient processing of the refund.

 

  • Once EZ INNOVATION has confirmed arrival of the product, a full refund will be processed.

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Changes to this Policy

EZ Innovation reserves the right to change this Return & Refund Policy from time to time. The most current version of the Policy will supersede all previous versions. EZ Innovation LLC encourages you to periodically review the Return & Refund Policy to stay informed of our updates. 

 

Contact Information

EZ Innovation welcomes your questions or comments regarding this Return & Refund Policy:

 

EZ Innovation LLC

1500 E College Way PMB 472

Mount Vernon, Washington 98273

 

Email Address:

marketing@ez-innov8.com

 

Effective as of July 03, 2023

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